Coronavirus (COVID-19) Precautions

Anglia Conservatories T/A Weathershield Solutions Ltd have been working hard to put processes in place so that they can ensure everyones safety when working in your home.

What can you expect

  • We will contact you on the day of any visits to check if you or any occupants are self- isolating, displaying any symptoms of COVID19, and/or have received a positive diagnosis. If this is the case then the work will be deferred for at least 14 days.
  • They will ask you to confirm if there are any persons currently identified as most at risk, such as the over-70’s, and/or with underlying health issues. In accordance with government guidelines the work should not go ahead in these circumstances and any visits should be rescheduled once government advice changes.
  • When anyone visits your property, they will arrive where possible in separate vehicles to avoid cross contamination and where this may not be possible will follow the PHE guidance.
  • All equipment will be cleaned before use.
  • Before they approach your property, they will use hand sanitiser and put on the appropriate PPE..
  • They will not shake hands with you, although a smile would be welcoming.
  • Safe distancing will be maintained throughout between you and the operative. Please help to maintain the 2 meters (6 feet) social distance that will be required when answering your door or if you are in the same room as the operative.
  • You will be asked to isolate yourself away from the operative in a different room whilst the work is carried out.

Sales and initial quotes

  • Sales talks and quotations will be carried out using electronic means e.g. phone, Facetime, Zoom or companies bespoke virtual showrooms/quotation software

Survey

This is when a qualified window surveyor will measure your windows and doors so that the order can be completed.

  • Please allow a 3 day period between anybody cleaning of the outside of your windows and doors and the date of survey.
  • Please can you wipe down the interior of the frames and/or doors and all fittings of the products that are to be replaced with disinfectant wipes or a suitable alcohol cleaner.
  • Please ensure there is clear access to the work areas.
  • The surveyor will carry out the outside measurements first.
  • They will then reapply hand sanitiser and change to clean disposable gloves before entering your property.
  • Where possible they will open windows and doors to improve the ventilation of the room in which they are working.
  • When finished, all frames and fittings that have been touched will be wipe down using disposable wipes and/or disposable cloth and a suitable product.
  • Please help to maintain the 2 meters (6 feet) social distance at all times

What can you do to prepare for installation

To help prevent the touching of your belongings and potential spread of the virus,

  • Please allow a 3 day period between the cleaning of the outside of your windows and doors and the date of installation
    Remove any ornaments or plants from the internal window boards/sills
    If possible, please move any furniture away from the windows and doors that are being replaced (these will be covered and protected by the installer)
  • Please wipe down the interior of the frames and/or doors and all fittings that are to be replaced using disinfectant wipes or a suitable alcohol cleaner
    Please ensure there is clear access to the work areas.